Winferno Software

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Frequently Asked Questions

(FREE) Always available

This section provides answers to the most frequently asked questions as well as guides on how to use different Winferno Software products. These are designed to assist users with all different levels of computer experience.

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Email Support


If you are unable to find a solution using our help documents or FAQ's, please submit a support request outlining your problem and we will work with you to resolve the issue.

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Live Chat

Live Chat allows customers to communicate with our support representatives in real-time.

If the icon indicates that someone is online, we will be able to assist you immediately. Please have your order number and any other relevant information ready before initiating a chat session.

However, if no one is available you can leave a message and we will respond as soon as possible. Please include a detailed explanation of your problem and we will construct a solution around the issue.

Virus Removal and Antivirus Installation Service

(NEW!) $79.99 per incident. Available during normal business hours

If your computer is infected with malicious software such as viruses, spyware, or Trojans one of our Boston, Massachusetts based representatives can remotely access your PC in order to remove the threats and setup antivirus protection.

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