If you are not satisfied with your software purchase, Winferno Software has a 30 day from date of purchase refund policy.

To initiate a refund request for your software order please contact Winferno Support. Once we have received your request, a Letter of Destruction (LOD) document will be emailed to you. You must print, complete, and sign our LOD and fax it back to us. The date automatically stamped on the faxed LOD will be the basis for meeting the 30-day refund requirement.

*Please note that shipping and handling charges are non-refundable and that Password Recovery, Microsoft, Roxio, Cyberlink, PrintShop products and Phone Support are not eligible for a refund.

**Symantec/Norton products are covered by a separate refund policy which can be viewed by clicking here.

Credit card charge disputes are costly for merchants, and will not be tolerated by Winferno Software. Customers seeking refunds or assistance are required to contact Winferno Support. Customers who fail to contact us before disputing a charge with their credit card company will be billed for all fees and costs associated with resolving their disputed charge. Winferno software reserves the right to take any action required to collect these charges, including turning the bill over to a collection agency.